Service Now - Slow response on XP/Win 7 and IE 7 and 8
We just launched Service Now in December. We are encountering slow response times/lags where you type but the system has to catch up + we have freezing of the Subcategory level. Anyone else have this?...
View ArticleUI Policy Needed for a Survey
Team,Is there anyway I can set a UI Policy for a Survey, when (No) is seleted, and additional comment box will appear to enter information of why you selected no.I have tried the SN WIKI and tried in...
View ArticleUnable to search My IT for Catalogue Item
I have created a Catalogue item for "Smartphone Repair" but am unable to find it under Raise a Request in My IT. However if i drill down and search from the category Mobile it then appears. I have been...
View ArticleWhat link does Approval request have with Active
I have just noticed that under my Change Requests, there were a couple of closed calls, but they were still marked as active. I unticked the checkbox, only to find out that doing this removed all the...
View ArticleServiceNow DelekUS is Down
Sorry to be doing this but our ServiceNow DelekUS Portal is down. My boss is the only one with the username and password to submit an incident and he is not near a computer to get me that information....
View ArticleInconsistent Email Template Behavior
I just pushed an update set from my development instance to my testing instance, and a new notification is exhibiting some pretty funky behavior. The notification makes use of a custom email template...
View ArticleSearch box not returning the result for "glide_list" type dictionary field.
Hi All, I having issue on search box in servicenow application when I search the "glide_list" type field value like below, From the left nav, I select Configuration --> Hosts --> All.[Business...
View ArticleReference List Display Problem
I was on vacation last week and upon my return i find that all fields referencing the User table (sys_user) when clicking on the lookup icon, gives me a pop up list with no records. I've been searching...
View ArticleClik here to view.
Export to PDF View Missing Fields
I have setup a CMDB and have configured my custom form views. Attached is how the form looks and how the PDF export looks. As you can see the PDF has a subset of the form's fields and the layout is...
View ArticleUpdate Set Commit Error "Version loading was stopped by DictionaryUpdateLoader"
Hello everyone, I´d like to ask you, what exactly mean Error: "Version loading was stopped by DictionaryUpdateLoader" ? Or where should I search for problem/how to solve it? This Error was included in...
View ArticlesetWorkflow in Business Rules doesn't seem to be working
Hi all! I am putting together a business rule that makes an external REST call, then updates the Incident. This should only be triggered if certain fields change, such as assignment group. I was using...
View ArticleCan anyone tell me why this wont work
We want to locate all software licences still allocated to retired machines and retire themI built the code to locate the licences on the asset allocation table then grab the licensed by ID and use...
View ArticleTree Picker ACL???
Anyone know if there is any ACL for Tree Picker that is on CI's? I reported this was an issue with Calgary and it's still an issue with Dublin. The thing that is wierd is if I fill in the Business...
View ArticleHover text over the time worked pause button
I've noticed that the hover text over the little icon to stop the Time Worked timer says "Pause Timer" whether the timer is running or not. Is it possible to change that hover text to "Pause/Start...
View ArticleForms: Users able to submit form with blank mandatory fields
We have come across several instances in various applications where users were able to submit records without filling in mandatory fields. All tests which have been performed show the forms as working...
View ArticleIncident got created with Active=False
This is a One-Off case which we have encountered wherein we can see the an incident was created with the Active Flag set to False. Can anyone suggest any plausible explanation for this?
View ArticleProblem when i create a request via catalog service
Hello, I have a problem when i choose on demo service catalog HARDWARE > Apple iphone 5 I systematicaly create 1 request and 2 reqitems.. can you help me? Stéphane
View ArticleUnable to create knowledge submissions
Hello all, We're not able to create knowledge submissions and are seeing the below error in the logs. SEVERE *** ERROR *** Exception during batch statement commit to...
View Article
/fit-in/580x348/filters:format(webp)/english-betterindia/media/media_files/2026/09/30/project-neev-rural-education-2026-09-30-12-36-15.png)
